Returns & Exchange
NOTE: RETURNS/EXCHANGE WILL NOT BE AVAILABLE FOR BOXERS, SOCKS AND FACE MASKS KEEPING HYGIENE INTO CONSIDERATION. HOW TO MAKE A RETURN OR EXCHANGE?
You can request a return or exchange of the product(s) within 10 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at firstname.lastname@example.org to arrange for reverse pickup. In the case of exchange, the product will only be exchanged with a different size and cannot be changed with a different product from Snitch. In addition, the product returned/exchanged should be in the exact condition as it was sent, along with all the tags. Return/Exchange will not be accepted if the product tags are removed or missing. Please note that a handling fee of ₹150 will be charged for returns.
Returns & Exchange
- Visit the returns & exchange section on the website or click here to raise a return or exchange request for your order
- Submit the required details in the empty fields
- Follow the instructions and select the items you would want to return or exchange
- A confirmation email would be shared once the return request is approved
REFUND, RETURN AND EXCHANGE POLICY
REFUNDS FOR DISCOUNTED ITEMS
REFUNDS FOR PREPAID ORDERS
REFUNDS FOR CASH ON DELIVERY
TERMS AND CONDITIONS
- Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
- The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
- In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail email@example.com with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
- Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day we confirmed to the customer via e-mail that they are entitled to a refund.